Frequently Asked Questions
Everything you need to know about shopping for your outdoor kitchen at Joes BBQs.
How long does shipping take for large grills and outdoor kitchens?
Standard shipping for in-stock grills typically takes 5-10 business days. For oversized items or custom outdoor kitchen modular units, we use specialized freight carriers and will contact you to schedule a specific delivery window.
Do your BBQs come with a manufacturer warranty?
Yes, all our products come with full manufacturer warranties. The duration varies by brand, ranging from 2 years for portable models to lifetime warranties on premium stainless steel components and burners.
What is your return policy for unused items?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that once a BBQ has been assembled or used, it is no longer eligible for return due to safety and hygiene regulations.
Do you offer assembly services for my new grill?
We provide professional assembly and installation services for customers within our local service areas. You can select the 'Expert Assembly' option at checkout, and our team will build and test your unit on-site.
Can I convert a Natural Gas BBQ to LPG (Propane)?
Many of our models are convertible, but this must be performed by a licensed gas fitter using a specific conversion kit. We recommend checking the product specifications or contacting our support team before purchase to ensure compatibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Afterpay and ZipMoney to help you spread the cost of your home improvement projects.